Spaces - Los Angeles, California

Sierra Kamplain

This establishment deserves zero stars, if not less. My recent experience has been nothing short of appalling. To spare you the details, I urge you to read the numerous complaints on the Better Business Bureau website, where 596 others echo my sentiments (that’s just within the last 3 years as of 7/11/24).

I've encountered multiple unauthorized charges on my account despite clearly expressing my desire to sever ties with them. Correcting these errors has been an ordeal of sifting through statements and countless inquiries, which, frankly, seems deliberate and fraudulent on their part. When I confronted the office manager about these charges, their response was dismissive, claiming these were 'automatically included' fees not listed in our agreement. Apparently, they can add charges at will without disclosure.

If you're considering their virtual office address service for your business, beware. Most licensing boards don't recognize it as a valid business location, a fact I discovered only after being locked into an unnecessary 6-month lease. Their sneaky auto-renewal policy buried in the fine print extended my lease to a full year without my consent, despite never using their service.

To add insult to injury, they have now charged me for an extra month beyond my lease end date, citing a supposed 'typo'. Despite my protests, they refuse to correct their mistake, leaving me to fight unwarranted charges for a service I no longer even utilize.

In summary, steer clear of this company. I've already initiated a complaint with the Better Business Bureau. Regus/Spaces operates with greed, fraudulence, and sheer incompetence.

Edited to add:

They have now failed to help me obtain the refund for my retainer as well. My account is paid in full. It’s actually overpaid. They told me that it’s the responsibility of the previous location. I contacted the previous location who told me that it is the responsibility of the new location. The new location told me to reference a page on the help desk website which tells me to contact the community team at my location if I need more help. If I wasn’t so frustrated, it would be comical.

Veronika Fox

Once you leave your email address and phone number, they won’t stop calling and emailing you. There’s no unsubscribe option and these people don’t know what law compliance is. I replied to their emails multiple times asking to remove me from database which was always ignored.