Holiday Inn Colorado Springs Airport, an IHG Hotel - Colorado Springs, Colorado

Tkotz M

Das Hotel ist neu und Hat sehr gute Betten, Kissen gibt es auch genügend. Frühstiück haben nicht gebuch, somit kann hier keine Bewertung abgeben, Aber Denny's kann man immer empfehlen.||Wir haben uns die beiden Tage sehr wohl gefühlt. Gerne wieder.

Denncans7

Sie mussen mindestens 100 Zeichen in das Feld eingeben.

Professor Lewis

Buyer beware: I booked our room, explicitly telling the reservations service where my call was redirected that I am bringing my son AND his dog, since the hotel is "pet friendly." At that point, the person taking the reservation should have said: "By the way, there is a $75 pet fee." I would then have said, I can't afford that, I'll try elsewhere. But no, instead, I was told in rather belligerent terms UPON CHECKING OUT that we "should have told them we were bringing our dog" (which we did when we made the reservation!) and the worker is "doing my job" and adding a $75 pet fee to our bill. This is a corporate grift if ever there was one! On top of that, half the outlets in our room did not work, we were plugging things in alternative outlets and urinating in the dark. Dog lovers beware, there is an exorbitant "pet fee" that costs about as much as a whole room that will be hidden from you until checkout time. Pet friendly? More like pet pricey!!

Whitney roco

Lisa was amazing! Very friendly! Very nice spot to eat, food was amazing!!!! This isn’t your typical free breakfast at all! I don’t even eat breakfast and only came down for a free banana type thing and realized this is an actual amazing meal. The most expensive item I think was $10 and I might not be able to eat lunch today because they fed so much.

Ron Denning

This is a very nice room! Everything you need! A walk-in shower. Back -glow mirror. Huge bed. I would definitely stay here again! Pet friendly too!

Nipuni Ratnayaka

I am extremely disappointed with my recent experience booking a stay at Holiday Inn. Last week, I reserved a room with wedding block I was attending (not part of the wedding block, but at the same location). The hotel I originally intended to book was fully booked, but instead of clearly notifying me, the Holiday Inn website automatically rerouted me to another location without my knowledge.

The website displayed a brief 2-3 second message that there were no rooms available at my desired location. Then, it rerouted me to a different page with alternate hotel locations, but still displayed the original hotel’s address at the top, making it appear as though I had booked at the correct location. It was only after receiving the confirmation email that I realized I had booked the wrong hotel. I have attached a photo showing the correct/wedding block hotel location, with a different location as the top result for booking - note that there is no message or alert that the location I was looking to book at did not have any rooms available.

When I called Holiday Inn customer service to correct the mistake, I was told that due to the rate I had booked, they would not allow me to cancel or modify the reservation (without being charged one night). This was incredibly frustrating, as I had called immediately after noticing the error. When rooms did become available at the correct hotel, they refused to transfer my reservation, instead insisting that I cancel, pay a penalty of one night, and then rebook at the correct hotel.

This deceitful booking practice and refusal to accommodate such a simple request is incredibly disappointing. I hope this review serves as a warning to others. Be very careful when booking through Holiday Inn's website, as their practices are misleading and their customer service while kind, was completely unhelpful.

UPDATE - I went to check in for my reservation last night and it turns out that Holiday inn canceled my reservation about 2 weeks ago. The lovely friend desk staff member explained that the cancellation seemed to have come from corporate, not from this location. I can't help but wonder if somebody cancelled my reservation, without my consent or appropriate notification, after writing this review.

C PTruji

Had to check in late due to the weather. Rates were decent. The room was more than adequate. Staff was accommodating.

I would bypass the complimentary breakfast if you're a rewards member. The restaurant was overwhelmed and understaffed

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Positive: The rooms are clean and comfortable! Negative: We arrived very late (after midnight) and planned to sleep in the next day. I placed the do not disturb sign on door. Checkout was supposed to be at noon. The maid started knocking on the door, despite the do not disturb sign, at about 8:15 AM!