Holiday Inn Sacramento Downtown - Arena, an IHG Hotel - Sacramento, California

Stefan W

Der Verkehrslärm von der Autobahn war fürchterlich. Ich schlief schlecht. Wegen diesem Verkehrslärm würde ich das Hotel keine zweites Mal buchen und auch nicht weiterempfehlen.|Das Zimmer war okThe room war ok. Die Möbel sind aber ziemlich abgelebt und aus einer anderen Zeit. Weniger wäre zudem mehr.|Das Frühstück war in Ordnung und das Pesonal freundlich.|Die Nähe zu Old Sacramento ist gut.|Zusammengefasst fand ich das Hotel nicht gut und überteuert.

Günter Wessel

So einen schlechten Service bin ich von IHG-Hotels nicht gewöhnt! Ich habe zwei Zimmer sehr früh gebucht und ausdrücklich nach Zimmern abseits des Fahrstuhls verlangt. Ein Zimmer war dann natürlich genau neben dem Fahrstuhl. Nach Beschwerde wurde mir gesagt, man sei ausgebucht gewesen und dann werden die Zimmer eben so vergeben. Das ist gelogen, denn nach uns checkten zahlreiche weitere Gäste ein. Im zweiten Zimmer waren die Fenster so undicht, dass es durch das Zimmer zog, wie ein starker Wind. Zudem drang durch das undichte Fenster der Lärm des nahen Highways ins Zimmer! Nach Beschwerde wurde mir tatsächlich gesagt: "manche Gäste, die aus einer lauten Stadt kommen, finden es bei uns leise!" - was für eine unverschämte Antwort! Ansonsten wären das Hotel von der Lage und den sauberen Zimmern mehr als ok. Allerdings muss auch der Service am Frühstücksbuffet verbessert werden. Ich erwarte Personal, dass sich nicht ständig die Nase nach oben schnieft, warum auch immer Erkältung oder ein anderes gesundheitliches Problem). Außerdem erwarte ich, dass am Buffet unaufgefordert nachgefüllt wird, wenn etwas ausgeht. Die Sauberkeit am Tisch ließ ebenso sehr zu wünschen übrig. Aufgrund der Unstimmigkeiten finde ich den Preis für das Zimmer viel zu hoch/unangemessen. Ich kann aufgrund meiner Erfahrungen das Hotel keinem Gast empfehlen, der den IHG-Standard gewohnt ist.

Gerhard H

Zwar sehr nahe dem Old Sacramento gelegen (nur gerade durch eine Unterführung davon getrennt) wurde man den Eindruck nicht los, hier werde ein wenig Touristen-Abzocke vorgenommen. Die Zimmer wirken sehr abgewohnt, das Personal sehr uninteressiert und die nahe Autobahn machte das Schlafen auch nicht gerade zur grossen Erholung.

kellerda

Das Hotel liegt an bester Lage.||Ein kleiner Spaziergang bis ins Old Sacramento und 2 Minuten bis ins nächste Shopping Center (z.Bsp.Macy`s)||Valet Parking kostet allerdings 15$||Gutes Restaurant im Hotel

Florian Schwark

Restaurant war leider abends geschlossen, die Fenster sind kaum schallisoliert, sonst okay.

Grace Sunday

First the customer service was excellent. As soon we enter the building the warm welcome lobby the receptionist was knowledgeable of his job. He explained everything into detail including the garage parking. We went to room,it was very clean plus I love dove soap conditioner and lotion it my favorite. The only thing I may say is to have choices of water and the pricing. It should be the cheapest and cheap then the expensive. The 7 dollars a bottle is not right. Again it California but I am a New Yorker but having variety of them is great. Overall I really enjoyed my stay there. The location was perfect for activities we therefore. Thank you very much I appreciate ?

Dominique Ramos

Good customer service from all staff. Everyone was very professional. Stephanie was our server, for 2 of our 3 mornings that we spent at the breakfast buffet, and she was wonderful. Very attentive, extremely courteous and welcoming!
Breakfast buffet was a few steps above a continental breakfast. $21.50/person per day, if it wasn't included in your booking already. I would say it is worth it, especially if you're on a budget. Convenient and I didn't have to pay twice as much to be disappointed at a restaurant, AND I got allllll the bacon I wanted!
The hotel is a very short walk to Old Town Sacramento. And it's right at the end of an outside mall of sorts. Lots of night life. Bars, restaurants, etc. Definitely a great location if you're looking for things to do without a drive.
Parking was $20/night (when validated by the hotel) at a public garage just a very short walk from the hotel or $30 on the hotel premises.
Room was exactly as depicted online. Just a few complaints: the carpets appeared to have a rushed vacuum job. We could still see things left behind. The sink and shower would drain quite slowly, but luckily they didn't get clogged completely and the toilet worked fine. Biggest complaint was the beds. We had a king and sofa bed, both were terrible mattresses!! Especially for $300-$400 a night. I want to complain about the pricing but I get that it was a very busy week in Sacramento AND the location is highly sought after. But I'd really think for that price the bedding would have been a lot better. All 3 of us left with really sore backs from the beds. I give the 4 stars for the bad mattresses.

Judith Nunez

Greeted by Greg at the Front Lobby when checking in. He was pleasant, very courteous and professional. Small talk made you feel very welcomed and with his deep Barry White voice, it made me want to stay and talk all day. Checking in was swift and quick, not sure if all the complaints here was when there was an event taking place.

Building is old, but they could have updated and renovated the place to make it more appealing. For the price you pay, you would expect the rooms to be nicer, but it was dark and I’m assuming the bedroom furniture and carpet are still the same as when they first opened. Did find a towel in the mini fridge and I’m assuming housekeeping had put it there while defrosting it but forgot to take it out.

Breakfast Buffet was part of our reservations, and it was just alright. Personally don’t think it’s worth $20 for what they served. Could’ve cooked the house potatoes longer to make it a little crispier and added some bell peppers to make it a little more flavorful. Met the famous Ericka that everyone raved about. Despite her not being our server, I can see why people love her, she’s very kind and attentive.

Our stay was alright, it served its purpose since we were attending a birthday party and needed a place to spend the night. Not sure if we’d stay there again, but its location is convenient since it’s right off the freeway, just footsteps from The Arena and walking distance to Old Sac. Unfortunately, kids were not interested in visiting Old Sac due to some of the homeless people they saw roaming near the hotel.